SHIPPING:
- In-stock items are typically shipped within 3-4 business days.
- Pre-ordered items are shipped within 3-6 weeks, depending on the design.
- Signature confirmation is required for shipments over $250.

RETURN/EXCHANGE:
Customers wishing to return or exchange their jewelry must initiate the process within 30 days of receiving the item. We proudly offer a ONE TIME EXCHANGE FOR ALL ORDERS – Exchange for the same item or an item of equal value.

TERMS & CONDITIONS:
To be eligible for a return or exchange, the item must meet the following criteria:
- The item must be in the same condition as received.
- Unworn or unused.
- With tags attached.
- In its original packaging.
- Exchange items are subject to availability.
- Extra fee for engraved items (contact us)
- For pre-ordered rings, a 40% restocking fee applies in case of refund.

If the product is returned in a used or damaged condition, Kingsway Jewelry reserves the right to withhold a restocking fee according to the condition of the item.

CANCELLATION:
Pre-Ordered and Engraved Jewelry: If you contact us within 24 hours of your purchase you can receive a 100% refund. If contacting us after 24 hours of ordering a 30% restocking fee will be retained, and you will receive a 70% refund.

BEST-IN-THE-INDUSTRY 2-YEAR WARRANTY

- Gold Jewelry: All gold jewelry is covered for free cleaning and polishing services. If the item is damaged beyond repair, we will replace it with a new ring at a cost of 50% of the current retail price upon the return of the damaged ring. This is a one-time offer and will not apply to the replacement ring.

- Silver, Titanium, Tungsten, Stainless Steel Jewelry: If the ring shatters or chips and is deemed damaged beyond repair, we will replace it with a new ring at a cost of 40% of the current retail price upon the return of the damaged ring. This is a one-time offer and will not apply to the replacement ring.

*Replacements are subject to availability.