Shop Policy

RETURN/EXCHANGE:
Customers wishing to return or exchange their jewelry must initiate the process within 30 days of receiving the item. We proudly offer a ONE TIME EXCHANGE FOR ALL ORDERS – Exchange for the same item or an item of equal value.

TERMS & CONDITIONS:
To be eligible for a return or exchange, the item must meet the following criteria:
- The item must be in the same condition as received.
- Unworn or unused.
- With tags attached.
- In its original packaging.
- Exchange items are subject to availability.
- Extra fee for engraved items (contact us)
- For made to order jewelry, a 40% restocking fee applies in case of refund.

If the product is returned in a used or damaged condition, Kingsway Jewelry reserves the right to withhold a restocking fee according to the condition of the item.

CANCELLATION:
Made to Order and Engraved Jewelry: If you contact us within 24 hours of your purchase you can receive a 100% refund. If contacting us after 24 hours of ordering a 30% restocking fee will be retained, and you will receive a 70% refund.