Shop Policy
Returns and Exchanges Policy
In-Stock items:
Customers wishing to return or exchange their rings must initiate the process within 30 days of receiving the item.
Eligibility for Return:
To be eligible for a return, the item must meet the following criteria:
-ย ๐ง๐ต๐ฒ ๐ถ๐๐ฒ๐บ ๐บ๐๐๐ ๐ฏ๐ฒ ๐ถ๐ป ๐๐ต๐ฒ ๐๐ฎ๐บ๐ฒ ๐ฐ๐ผ๐ป๐ฑ๐ถ๐๐ถ๐ผ๐ป ๐ฎ๐ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐๐ฒ๐ฑ.
-ย ๐จ๐ป๐๐ผ๐ฟ๐ป ๐ผ๐ฟ ๐๐ป๐๐๐ฒ๐ฑ.
-ย ๐ช๐ถ๐๐ต ๐๐ฎ๐ด๐.
-ย ๐๐ป ๐ถ๐๐ ๐ผ๐ฟ๐ถ๐ด๐ถ๐ป๐ฎ๐น ๐ฝ๐ฎ๐ฐ๐ธ๐ฎ๐ด๐ถ๐ป๐ด.
-ย ๐ ๐๐ฎ๐น๐ถ๐ฑ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐ฝ๐ ๐ผ๐ฟ ๐ฝ๐ฟ๐ผ๐ผ๐ณ ๐ผ๐ณ ๐ฝ๐๐ฟ๐ฐ๐ต๐ฎ๐๐ฒ ๐ถ๐ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ.
Exchange Process:
Customers requesting an exchange should ship the item within 30 days of receiving it. The replacement item will be processed once the original item is received.
Damages and Issues:
Customers are advised to inspect their order upon reception. If the item is defective, or damaged, or if the wrong item is received, customers should contact Kingsway Jewelry immediately. A photo of the item should be sent for evaluation, and appropriate actions will be taken to make it right.
Return Process:
To initiate a return, customers can contact Kingsway Jewelry at Sales@KingswayJewelry.com. If the return is accepted, instructions on how and where to send the package will be provided. Items sent back without prior authorization will not be accepted.
Made-To-Order Jewelry:
Customized Rings, Engraved Rings, and Made-to-Order Rings are considered final sales and are non-refundable. In the event of an incorrect size ordered, customers may opt for a remake with an imposed fee based on the current retail cost of the ring.
Remake fees are as follows:
- 60% for most items.
- 65% for rings crafted with precious metals, meteorites, or other inlays.
To be eligible for a return, the item must meet the following criteria:
- ๐ง๐ต๐ฒ ๐ถ๐๐ฒ๐บ ๐บ๐๐๐ ๐ฏ๐ฒ ๐ถ๐ป ๐๐ต๐ฒ ๐๐ฎ๐บ๐ฒ ๐ฐ๐ผ๐ป๐ฑ๐ถ๐๐ถ๐ผ๐ป ๐ฎ๐ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐๐ฒ๐ฑ
- ๐จ๐ป๐๐ผ๐ฟ๐ป ๐ผ๐ฟ ๐๐ป๐๐๐ฒ๐ฑ.
- ๐ช๐ถ๐๐ต ๐๐ฎ๐ด๐.
- ๐๐ป ๐ถ๐๐ ๐ผ๐ฟ๐ถ๐ด๐ถ๐ป๐ฎ๐น ๐ฝ๐ฎ๐ฐ๐ธ๐ฎ๐ด๐ถ๐ป๐ด.
- ๐ ๐๐ฎ๐น๐ถ๐ฑ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐ฝ๐ ๐ผ๐ฟ ๐ฝ๐ฟ๐ผ๐ผ๐ณ ๐ผ๐ณ ๐ฝ๐๐ฟ๐ฐ๐ต๐ฎ๐๐ฒ ๐ถ๐ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ.
To qualify for remake, the original ring must be shipped back within 10 days of the delivery date.
The duration of the making process for Made-to-Order Rings varies based on the design, materials, and other factors, which will be clearly indicated in each design/listing. Customers are encouraged to review the estimated duration provided for their specific design.
By proceeding with the purchase of a Made-to-Order Ring, customers acknowledge and agree to adhere to the terms outlined in this Made-To-Order Policy.