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Returns and Exchanges Policy (In-Stock items):

Returns and Exchanges:

Customers wishing to return or exchange their rings must initiate the process within 30 days of receiving the item.

Eligibility for Return:

To be eligible for a return, the item must meet the following criteria:

-ย ๐—ง๐—ต๐—ฒ ๐—ถ๐˜๐—ฒ๐—บ ๐—บ๐˜‚๐˜€๐˜ ๐—ฏ๐—ฒ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐˜€๐—ฎ๐—บ๐—ฒ ๐—ฐ๐—ผ๐—ป๐—ฑ๐—ถ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐˜€ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐˜ƒ๐—ฒ๐—ฑ.
-ย ๐—จ๐—ป๐˜„๐—ผ๐—ฟ๐—ป ๐—ผ๐—ฟ ๐˜‚๐—ป๐˜‚๐˜€๐—ฒ๐—ฑ.
-ย ๐—ช๐—ถ๐˜๐—ต ๐˜๐—ฎ๐—ด๐˜€.
-ย ๐—œ๐—ป ๐—ถ๐˜๐˜€ ๐—ผ๐—ฟ๐—ถ๐—ด๐—ถ๐—ป๐—ฎ๐—น ๐—ฝ๐—ฎ๐—ฐ๐—ธ๐—ฎ๐—ด๐—ถ๐—ป๐—ด.
-ย ๐—” ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐—ฝ๐˜ ๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ผ๐—ผ๐—ณ ๐—ผ๐—ณ ๐—ฝ๐˜‚๐—ฟ๐—ฐ๐—ต๐—ฎ๐˜€๐—ฒ ๐—ถ๐˜€ ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—ฑ.

Exchange Process:

Customers requesting an exchange should ship the item within 30 days of receiving it. The replacement item will be processed once the original item is received.

Damages and Issues:

Customers are advised to inspect their order upon reception. If the item is defective, or damaged, or if the wrong item is received, customers should contact Kingsway Jewelry immediately. A photo of the item should be sent for evaluation, and appropriate actions will be taken to make it right.

Return Process:

To initiate a return, customers can contact Kingsway Jewelry at sales@kingswayjewelry.com. If the return is accepted, instructions on how and where to send the package will be provided. Items sent back without prior authorization will not be accepted.



Made-To-Order Jewelry

Customized Rings, Engraved Rings, and Made-to-Order Rings are considered final sales and are non-refundable. In the event of an incorrect size ordered, customers may opt for a remake with an imposed fee based on the current retail cost of the ring.

Remake fees are as follows:

- 20% for most items.

- 35% for rings crafted with precious metals, meteorites, or other inlays.

To be eligible for a return, the item must meet the following criteria:

- ๐—ง๐—ต๐—ฒ ๐—ถ๐˜๐—ฒ๐—บ ๐—บ๐˜‚๐˜€๐˜ ๐—ฏ๐—ฒ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐˜€๐—ฎ๐—บ๐—ฒ ๐—ฐ๐—ผ๐—ป๐—ฑ๐—ถ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐˜€ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐˜ƒ๐—ฒ๐—ฑ
- ๐—จ๐—ป๐˜„๐—ผ๐—ฟ๐—ป ๐—ผ๐—ฟ ๐˜‚๐—ป๐˜‚๐˜€๐—ฒ๐—ฑ.
- ๐—ช๐—ถ๐˜๐—ต ๐˜๐—ฎ๐—ด๐˜€.
- ๐—œ๐—ป ๐—ถ๐˜๐˜€ ๐—ผ๐—ฟ๐—ถ๐—ด๐—ถ๐—ป๐—ฎ๐—น ๐—ฝ๐—ฎ๐—ฐ๐—ธ๐—ฎ๐—ด๐—ถ๐—ป๐—ด.
- ๐—” ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐—ฝ๐˜ ๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ผ๐—ผ๐—ณ ๐—ผ๐—ณ ๐—ฝ๐˜‚๐—ฟ๐—ฐ๐—ต๐—ฎ๐˜€๐—ฒ ๐—ถ๐˜€ ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—ฑ.

To qualify for remake, the original ring must be shipped back within 10 days of the delivery date.

The duration of the making process for Made-to-Order Rings varies based on the design, materials, and other factors, which will be clearly indicated in each design/listing. Customers are encouraged to review the estimated duration provided for their specific design.

By proceeding with the purchase of a Made-to-Order Ring, customers acknowledge and agree to adhere to the terms outlined in this Made-To-Order Policy.

Sharing jewelry has always been a human tradition. Couples throughout history have been expressing their romance by presenting precious metals and elegant crafts for as long as we remember. Express your love with a Kingsway Jewelry!